Sales, Shipping & Return Policy

1. Store Information

Store Name: Babolat KSA
Legal Entity: Raed Alehtiraf
Commercial Registration No.: 7030417625
Email: info@babolatksa.com

The store is committed to displaying its commercial information, contact details, product information, prices, shipping fees, and relevant policies clearly before the customer completes the purchase.

2. Products and Prices

The store displays product descriptions, prices, applicable VAT, and shipping fees before checkout.

Product colors, sizes, or packaging may slightly differ from the images shown due to photography, screen settings, or supplier updates. However, the store is committed to providing accurate and non-misleading product information.

The store reserves the right to update prices, offers, or product availability at any time. Such updates do not affect orders that have already been confirmed and paid.

3. Orders and Payment

An order is confirmed once payment is successfully completed and the customer receives an order confirmation by email, SMS, WhatsApp, or through the website.

The store may cancel an order and refund the customer in the following cases:

1. The product is out of stock.
2. There is an obvious error in the product price or description.
3. The customer’s shipping information is incomplete or incorrect.
4. The store is unable to contact the customer to confirm required details.
5. There is suspected fraudulent, unauthorized, or irregular payment activity.

Accepted payment methods: [Mada / Visa / Samsung Pay / Apple Pay / Tamara / Other]

4. Invoice

The store provides an electronic invoice or order receipt showing the order details, products, prices, taxes, shipping fees, and total amount paid, where applicable.

5. Shipping and Delivery

Order processing time: [1–3 business days]
Estimated delivery within Saudi Arabia: [ 3–7 business days, depending on city and courier company]
Shipping fees: [As shown on the shipping page]

The store is not responsible for delivery delays caused by events outside its control, including but not limited to courier delays, incorrect addresses, force majeure events, weather conditions, public holidays, or the customer’s failure to respond to the courier.

The customer is responsible for entering the correct name, mobile number, city, and shipping address. If the shipment is returned due to incorrect information or failure to receive the order, the customer may be responsible for additional shipping fees.

6. Order Cancellation

The customer may request order cancellation before the order is shipped by contacting customer service.

If the order has already been shipped, the request will be handled according to the return policy below.

7. Return Policy

The customer may request a return subject to the following conditions:

1. The request must be submitted within [ 14 days ] from the date of receiving the product.
2. The product must be unused, in its original condition, with all accessories, packaging, tags, and invoice.
3. The product must not be among the excluded items that cannot be returned due to health, hygiene, customization, or product nature. For example: [Custom-made products / Perishable products / Opened products that cannot be resold / Personal clothing such as socks].
4. If the product is damaged, defective, or different from the order, the store will bear the cost of return.
5. If the return is requested due to the customer’s change of mind, the customer may be responsible for shipping and return fees unless otherwise stated by the store.

8. Damaged, Defective, or Wrong Products

If the customer receives a damaged, defective, or incorrect product, the customer must contact the store within [24–48 hours] of delivery and provide:

• Order number.
• Clear photos of the product.
• Clear photos of the packaging.
• A brief description of the issue.

After reviewing the request, the store may offer a replacement, exchange, repair, refund, or another appropriate solution depending on the case.

9. Refunds

Once the returned product is received and inspected, the refund will be processed within [ 7–14 business days].

Refunds will be made to the original payment method unless otherwise agreed.

Shipping fees, cash-on-delivery fees, payment processing fees, or return shipping fees may be non-refundable unless the return is due to an error by the store, a defective product, or a wrong item sent.

The time required for the refund to appear in the customer’s account may vary depending on the bank or payment provider.

10. Warranty

If a product is covered by a manufacturer, supplier, or store warranty, the warranty period and terms will be stated on the product page, invoice, or warranty document.

Warranty does not cover misuse, negligence, accidental damage, unauthorized repairs, normal wear and tear, or failure to follow usage instructions.

11. Complaints and Customer Support

For complaints, inquiries, returns, or after-sales support, customers may contact us through:

Email: info@babolatksa.com
Expected response time: [within 3 business days]

The store will make reasonable efforts to resolve customer complaints fairly and promptly.